Manually unsubscribe a user from email

Sometimes a user may not be able to unsubscribe from email by themselves due to various reasons outside of our control. In those cases we can manually unsubscribe them:


  1. Navigate to the Audiences page > Find User
  2. Search by user ID or email
  3. Navigate the the user's Preferences tab
  4. Turn off the email toggle

Was this article helpful?
Have more questions? Submit a request