Targeting and segments FAQ

Where is my saved segment?

If one of your Saved Segments goes missing, a few things might have happened. Saved segments can be edited, deleted, or overwritten.

Segments are saved in an individual app. If you saved a segment in one app, it won’t automatically be copied over to another. Make sure you are in the right app when looking for your segments.


Why did my saved segment change or disappear?

If someone creates a new segment and saves it with the same name as another segment, the new segment will overwrite the contents of the old one.

When a segment is overwritten, it will affect any active messages or campaigns using that saved segment as a Target audience.

It’s important to give each segment a unique and descriptive name to prevent confusion and accidental overwriting, especially if multiple people at your organization are creating segments in Leanplum.


How do I delete a saved segment?

The only way to delete a segment completely is to go to the Users Dashboard.

Select any option from the Add Segment dropdown to reveal the Save icon, then click the Save icon dropdown. Hover over Delete saved segment, then click the segment you want to delete.


A new dialogue box should open and ask if you are sure you want to delete that segment.

If a segment you didn't delete goes missing, it may have been overwritten or created in a different app.


How many users fall into my segment?

Once you’ve added all of the desired targeting criteria to your message or A/B test, you may wish to see the list of Users that match this new segment. 
Click on the
Users button adjacent to your segment phrase to go to the Users page, where you will see the Users who meet your targeting criteria defined as a segment. From here, you can elect to send this segment of Users a message, create an A/B test for them, or perhaps decide you want to modify the segment.

On the Users page you can also view a list of all Users who match your filters. The list shows the User ID and device model of each matching User. Clicking on the User ID will take you to that User’s Profile page. If there is a person symbol to the left of the User ID, the User has a registered development device. To the right of the device model is a list of all variants the User is in for every active A/B test. A blue circle with a white checkmark indicates which variants they belong to. Clicking on one of the empty circles will re-assign the User to that variant.

Here you will find the count of Users who match your filters. You also have the following options:

  • Download a list of all matching Users as a CSV
  • Analyze all matching Users as a group in Analytics
  • Create a new message targeting all matching Users
  • Create an A/B test targeting all matching Users

Why does my segment search return users whose devices don’t meet my specified criteria?

All devices under a user’s profile can make a segment criteria evaluate as true. This is true for the operating system as well as the OS version and other technology-related criteria.

For example, a user might have an Android device with OS version 2 and iOS device with OS version 10. The segment phrase "OS name is Android" and "OS version is greater than 9" will successfully return this user, even though the Android device isn’t the one on version 10.


This is because searches in the Users Dashboard are generally evaluated by user, rather than by each device.

However, the targets for in-app messages and push notifications, which are set in the message composer, will be evaluated on a singular device basis—so neither of these devices would receive a message or push notification with the aforementioned targeting.  


Whether or not a user/device combo will receive an in-app message or push notification can be confirmed with a 'getVars' API call after making the message triggered and active but with no trigger.

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