How long after importing users can I see them in the dashboard?

Question

How long after importing users can I see them in the dashboard?

Answer

Once the import has finished, users are available if searched by User ID in the Audiences page right away.

However, if you wish to build an Audience out of those users, it can take up to 15 minutes for the user data to be ingested by the segmentation service. After that period, you can build campaigns and target those users.

You can verify if you are targeting the correct audience if you click Explore Users, which will immediately evaluate the Audience.

Note: Do not be alarmed if the estimation shows no users. The service responsible for it may take 4 to 6 hours to update the estimates with the newly imported. Users can still be targeted during this time. 

 


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