How to find the users who were held back from a certain message/campaign?

Question

How to find the users who were held back from a certain message/campaign?

Answer

When users are sent a message, we generate an event that looks in the dashboard as "<MESSAGE_NAME> Sent".

Similarly, if a user falls in the Control group of a holdback, we generate a "Held Back" event for this, that looks like "<MESSAGE_NAME> Held back". Use this event to find users who were part of the control group.

In case this event is not yet available in the drop-down menu, refer to this guide on how to check it:

How to target users by Campaign or AB test events, that are not yet available in the autocomplete drop-down list?

For campaign holdbacks, you need to filter all top-level messages as explained in this guide:

How to get a list of the users for the control group in a finished campaign?


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