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  2. Knowledge Base

Knowledge Base

  • How-To's

    • How to retroactively track events for users via CSV (+ event parameters)
    • Gmail Feedback Loop
    • How to stop new users from entering a live triggered campaign without finishing it?
    • Mirror Leanplum email unsubscribes on your backend
    • How to update a global variable from inside an IF/ELSE statement or FOR loop in JINJA
    • How do I dedupe push notifications on Android?
    • How to both enable click tracking and retain deep link functionality in emails
    • How to prepare an A/B test to re-target users in a specific variant
    • Custom template with JSON object [iOS]
    • Custom template with JSON object [Android]
    • How to check multiple user attributes or other value types and insert the first available using JINJA templates
    • What is BIMI and how can you implement it?
    • How to update variables for a user after their attribute changes?
    • How to add additional day/days to a UNIX timestamp and convert it to readable DateTime format
    • Email Seed testing
    • How to generate new Leanplum API keys and change them on application level without severe data loss
    • Email Sender reputation
    • Multiple email domains in Leanplum
    • How to target users in a running A/B test, from a specific test variant
    • Sending a calendar invite as an email using Leanplum
    • How to import user attributes to create custom audiences
    • How to delete one or more user attributes for users in bulk via CSV upload
    • How to properly implement a custom push notification handling (UNNotificationCenterDelegate)?
    • Dynamic Triggered Star Rating campaign
    • Make Rich/Floating Interstitial scrollable
    • How to change the hover color of a button inside the Rich interstitial?
    • Create an audience from CSV list and a Webhook action
    • How to check the results for the Star rating/Satisfaction Survey and group by email attribute?
    • Importing emails for users that are not using Leanplum yet with the goal of engaging them
    • How to create or update multiple users with attributes for testing fast via API
  • API guides

    • How to setup Leanplum's API collection in Postman
  • FAQ

    • Manually unsubscribe a user from email
    • Unique user analytics are not available
    • Why am I no longer able to define a segment directly in Messages?
    • How to see users who opened a message?
    • What happens if I have parameters over the 200 limit?
    • What is the timezone for the Analytics?
    • How do I tell apart imported users from SDK users?
    • How precise is the location data gathered by Leanplum?
    • Do I need to subscribe any users after creating a new email subscription category?
    • Do I need to subscribe newly imported users for the email channel?
    • Why am I getting 408 and 429 errors when testing with Leanplum SDK in dev mode?
    • What event parameters does the Unsubscribe event have?
    • Can I add a video in my email campaign?
    • Can I send email attachments through Leanplum?
    • Can I restore user's info and events when he accepts tracking after being blocked?
    • I have uploaded a CSV file with target users, but this is not reflected in to target audience when I click "Explore users". Is this ok?
    • How are Uninstalls tracked?
    • How do I export users that triggered an event with a certain parameter via the API
    • Did you release your app in Leanplum development mode?
    • Why does my event timeline have an Open without a Sent event?
    • In-app message limits are not working
    • How to see a more detailed breakdown of the "Other" group for grouped metric in Analytics?
    • How to use a custom user attribute in the same session it was set?
    • How to target the users from the holdback group of a campaign?
    • Why does the retention metric display N/A when filters are applied?
    • How to add in-app message on top level in recurring campaigns?
    • Why do I see conversions after the attribution window has passed?
    • I cannot create new email templates, why is that?
    • Why is my CSV upload failing?
    • How to optimize my emails for Dark Mode?
  • Troubleshooting

    • Gmail clipping content of the emails

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