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  2. FAQ

FAQ

  • How can I style/optimize Rich in-app messages for different screen sizes?
  • How to prevent users from re-entering a recurring campaign?
  • How are conversions attributed to campaign actions?
  • My onboarding campaign is not working. What is wrong?
  • Why users are triggering the campaign, but there are no "Enter" events recorded?
  • Why is there a discrepancy between Campaign Results and Analytics?
  • Why am I seeing an error when I preview a Push Notification?
  • Can I A/B test the delay of the actions within a campaign?
  • Can I add a second A/B test in a campaign composer campaign?
  • Is there a range of IP addresses that are used by the Leanplum API?
  • Which in-app message events are counted for the "Engaged" metric in the "Campaign Overview" section?
  • How to enable Rich Interstitial Messages for Google Tag Manager?
  • How to disable click tracking in emails created using the "Drag & Drop" editor?
  • Why I cannot duplicate a campaign from one application to another?
  • Why am I receiving error response 451 "Unavailable For Legal Reasons"?
  • How are the A/B test variants of the users determined?
  • Why does my message send earlier than scheduled and Sent events appear before the scheduled time?
  • Can I restore a deleted campaign created in the "Campaigns" section or a message created in the "Messaging" section of the dashboard?
  • How does the preview work for the email messages created in the "Messaging" section?
  • How can I export all the users who are part of an A/B test together with their variant?
  • Can I use a "Drag and Drop" templates for standalone email messages created in the "Messaging" section of the dashboard
  • Why my Rich(Floating) interstitial in-app message is displayed without the image I have added?
  • What are the possible options to customize the Rich(Floating) interstitial in-app message template?
  • Is it possible to add JavaScript inside a Rich(Floating) Interstitial message?
  • Why did my user receive a duplicate email?
  • Why does Campaign Results show data but Analytics doesn't?
  • Why my Audience estimation shows 0 users?
  • How long after importing users can I see them in the dashboard?

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