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FAQ

  • Manually unsubscribe a user from email
  • Unique user analytics are not available
  • Why am I no longer able to define a segment directly in Messages?
  • How to see users who opened a message?
  • What happens if I have parameters over the 200 limit?
  • What is the timezone for the Analytics?
  • How do I tell apart imported users from SDK users?
  • How precise is the location data gathered by Leanplum?
  • Do I need to subscribe any users after creating a new email subscription category?
  • Do I need to subscribe newly imported users for the email channel?
  • Why am I getting 408 and 429 errors when testing with Leanplum SDK in dev mode?
  • What event parameters does the Unsubscribe event have?
  • Can I add a video in my email campaign?
  • Can I send email attachments through Leanplum?
  • Can I restore user's info and events when he accepts tracking after being blocked?
  • I have uploaded a CSV file with target users, but this is not reflected in to target audience when I click "Explore users". Is this ok?
  • How are Uninstalls tracked?
  • How do I export users that triggered an event with a certain parameter via the API
  • Did you release your app in Leanplum development mode?
  • Why does my event timeline have an Open without a Sent event?
  • In-app message limits are not working
  • How to see a more detailed breakdown of the "Other" group for grouped metric in Analytics?
  • How to use a custom user attribute in the same session it was set?
  • How to target the users from the holdback group of a campaign?
  • Why does the retention metric display N/A when filters are applied?
  • How to add in-app message on top level in recurring campaigns?
  • Why do I see conversions after the attribution window has passed?
  • I cannot create new email templates, why is that?
  • Why is my CSV upload failing?
  • How to optimize my emails for Dark Mode?
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